The Case for AI Organisational Design: Why This Sector Is Not Optional There is a growing perception that proposing work in AI Organisational Design is premature, as if the sector does not yet exist. But the absence of a formalised sector does not negate its necessity. Organisations are spending extraordinary amounts on LLMs while simultaneously…
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Karl A L Smith was recently contacted for an interview about AI by Novali AI, he thinks its always nice to be asked about your experience and knowledge so he agreed. He worked with Louise Servoin to pull a number of artefacts together. The first was an article “The Living Blueprint: Co-Architecting the AI Enabled…
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Agile World® was the first consultancy to adopt the Customer Agility Framework™, a Creative Commons–licensed model that reorganises companies around real customer journeys, adaptive ways of working, and measurable flow. The Framework was soft-launched on 29 September 2023 through customeragilityframework.com, supported by the business-benefits companion site customeragility.com. As described in the article “How AI Organisational…
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How AI Organisational Design Evolved: From Customer Agility to Safe, Governed LLM Integration. Organisations have spent decades trying to align structure, technology, and ways of working around the people they serve. The early work captured in organisational-design.com and customeragility.com established two foundational truths: Organisations perform best when they are designed around real customer journeys,…
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